Information Technology Help Desk

Mission

Our mission is to provide excellent customer service, telephone technical support, and training to the faculty, staff, and students.; to enhance the level of productivity and efficient and effective use of computer resources, commensurate with the human and fiscal resources of the institution.

Departmental Summary

The Help Desk provides first-level telephone technical support, training, and troubleshooting functions on all approved computer-related issues for both PC and Macintosh computers. When a problem resolution cannot be accomplished over the telephone, the Help Desk personnel will assign the incident by work order to second-level support within Information Technology.  

IT Help Desk Hours of Operation:

Monday through Friday: 7:30 AM - 10:00 PM

Saturday and Sunday: 8:00 AM - 10:00 PM

Phone: (361) 825-2692 or (361) 825-2825

E-mail: Computer.Helpline@tamucc.edu

Before calling the Help Desk, approach the support staff of your college or department for help with your computer problem. When calling or e-mailing the Help Desk, you will need to provide the following information:

  Your full name (and the name of the person on whose behalf you are calling, if different)

  A complete description of the problems experienced

  Any error messages you have received

  The physical location, including room number, of the computer or related equipment

  The inventory property tag number of the computer or equipment